Mat Ste-Marie

Customer-obsessed product leader

I thrive whenever I help customers achieve their goals.

  • Over 10 years of experience creating customer-facing products. 
  • User-centric and data-driven approach to product management,
    centred around simplicity and efficacy.
  • Natural and empathic leader, comfortable in both reporting
    and non-reporting organizational structures.
  • Strong communicator, able to adapt to any audience.
  • Lifelong learner with a passion for figuring out issues and solving problems.

Career Highlights

Vice President, Product & Community

Jan 2019 – Apr 2020
  • Redesigned the user experience end to end.
  • Built a brand new technical platform, from ideation to launch.
  • Developed customer success efforts and user feedback channels.
  • Significantly improved every usage and engagement metrics.

Manager, Structured Data / C2C Selling Experience / Country Product Manager

Sept 2009 – Jun 2018
  • Launched many features and programs for the Canadian and North American markets.
  • Contributed to global projects as a trusted subject matter expert.
  • Developed user-facing communications in English and French.
  • Launched eBay’s first Canadian mobile experience, driving adoption to 6 million downloads in 4 years.

Additional Career Highlights

Nov 2006 – Sept 2009

Prior to joining eBay Canada, I made my first steps in the internet industry in several support and account management positions at Webnames, ClubZone and eBay Customer Support.
 
These roles were pivotal in providing me with the foundation I would build upon to become a truly customer-centric product leader.
 
In particular, my time as a top performer on eBay’s Customer Support team, being exposed to a wealth of knowledge and mentorship, played an instrumental part in giving me the e-commerce expertise I can lean onto today.

About Me

I live in Mimico with my wife and our elementary-age child. We recently returned to Canada after 2 years living in Silicon Valley, where we much enjoyed the proximity to the beach, made many great friends and ate a lot of amazing Mexican food.
 
When we’re not exploring the GTA, visiting family members scattered around Canada or traveling to new places, we love enjoying Toronto’s rich melting pot of culture, cooking and having friends over.
 
I’m a huge music lover, a hobbyist electronic musician, a cinema and pop culture enthusiast, an OK golfer, and I know how to make great sushi, having done that professionally in a previous life.